These Terms & Conditions (“Terms”) govern the purchase of tickets, attendance at events, use of the facilities, and participation in programs presented or hosted by Grandin Theatre Foundation, a nonprofit organization “The Grandin,” “we,” “us,” or “our”). By purchasing a ticket, registering for a program, entering our facilities, or otherwise participating in an event or program, you agree to these Terms.

1. Tickets and Admission

Tickets are valid only for the event, date, time, and seating specified (when applicable) on the ticket. Each person attending a ticketed event must have a valid ticket unless otherwise stated by “The Grandin”.

Tickets purchased from unauthorized third parties may be invalid, and “The Grandin” cannot guarantee the authenticity or validity of tickets purchased through unauthorized sellers.

The Grandin reserves the right to establish ticket limits and to cancel orders that appear to violate those limits or applicable ticketing policies.

Admission may be denied, or a patron may be asked to leave, for violation of these Terms, venue policies, or applicable laws, or for conduct that presents a safety or security concern.

2. Ticket Prices and Fees

Ticket prices and applicable fees are displayed at the time of purchase. Prices, fees, seating availability, and event information are subject to change before purchase.

Unless otherwise stated, service, processing, facility, or convenience fees are non-refundable.

3. Refunds, Exchanges, and Cancellations

Unless otherwise specified for a particular event, all ticket sales are final, and tickets are non-refundable and non-exchangeable.

If The Grandin cancels an event, we will provide a refund, credit, exchange, or other remedy described in the applicable event's cancellation policy.

If an event is postponed or rescheduled, tickets may be honored for the rescheduled date or handled according to the applicable event policy.

Refunds or exchanges generally will not be provided because of a patron's change of plans, late arrival, transportation difficulties, weather that does not result in cancellation, or inability to attend.

The Grandin may make reasonable exceptions to this policy at its discretion to support our dedicated patrons and community members.

4. Event Changes

Artists, performers, speakers, programs, schedules, prices, seating configurations, and venues are subject to change.

The Grandin will make reasonable efforts to notify ticket holders of significant changes when contact information is available.

A change to a performer, program element, or event schedule does not necessarily entitle a ticket holder to a refund.

5. Late Arrival

For the comfort and safety of performers and patrons, late seating may be delayed or restricted. Late arrivals may be seated only at an appropriate break in the performance and may be assigned to alternate seats when necessary.

No refund will generally be provided because of late arrival.

6. Code of Conduct

The Grandin is committed to providing a welcoming, inclusive, and respectful environment for artists, patrons, staff, volunteers, donors, renters, and community members.

Patrons must not:

• Engage in threatening, abusive, discriminatory, harassing, or disruptive conduct;

• Interfere with performers, artists, staff, volunteers, or other patrons;

• Damage venue property;

• Violate applicable laws or safety requirements;

• Refuse to comply with reasonable instructions from authorized venue personnel; or

• Engage in conduct which creates a safety or security concern.

The Grandin may remove individuals who violate these requirements. Except where otherwise required by law or expressly provided under the applicable ticket policy, removal for misconduct does not entitle the patron to a refund.

7. Accessibility

The Grandin is committed to providing access to its programs and facilities in accordance with applicable law.

Accessible seating and other accommodations may be available for eligible patrons. Requests for accommodation should be made through info@grandintheatre.com.

We encourage patrons to contact us as early as possible so that we can make appropriate arrangements.

8. Photography, Audio, and Video Recording

Photography, audio recording, and video recording may be restricted during performances or other programs.

By attending an event, you acknowledge that The Grandin, its event partners, or authorized third parties may photograph, film, or otherwise record events and activities taking place at the venue.

Unless prohibited by applicable law, your attendance constitutes consent to the use of your image, likeness, voice, or appearance in photographs, recordings, livestreams, promotional materials, archival materials, or other lawful uses related to The Grandin's programs and mission.

If you have concerns regarding photography or recording, please contact venue staff.

9. Personal Property

Patrons are responsible for their personal belongings. The Grandin is not responsible for lost, stolen, or damaged personal property except to the extent required by applicable law.

Lost-and-found items should be reported to infor@grandintheatre.com or call us at 540-345-6377.

10. Health and Safety

Patrons must comply with reasonable health, safety, emergency, and security procedures established by The Grandin.

The Grandin may implement additional requirements when reasonably necessary because of public health, weather, fire, security, building conditions, or other circumstances.

11. Children and Minors

Age restrictions, supervision requirements, and ticket requirements may vary by event.

Unless otherwise stated, children must be always supervised by a responsible adult while on The Grandin's premises.

12. Prohibited Items

For safety and security reasons, The Grandin may prohibit certain items from entering the venue, including weapons, hazardous materials, illegal substances, and other items that reasonably determine whether venue management could present a safety or security concern.

Specific events may have additional restrictions.

The Grandin is a WEAPONS FREE facility. No weapons are allowed on site at any time.

13. Food, Beverages, and Smoking

Food and beverages may be permitted only in designated areas.

Smoking and vaping are prohibited inside the venue and may be restricted in designated outdoor areas in accordance with applicable law and venue policy.

Alcoholic beverages may be served or consumed only in accordance with applicable law and The Grandin's policies.

14. Website and Online Services

Use of The Grandin's website, online ticketing system, donation platform, and other online services is subject to these Terms and any additional terms presented at the time of use.

We make reasonable efforts to keep website and event information accurate but do not guarantee that all information will always be complete, current, or error-free.

15. Privacy

Information submitted through ticket purchases, registrations, donations, memberships, or other interactions with The Grandin will be handled in accordance with our privacy policies.  We do not share, sell, trade, or give away patrons or donors private information.

17. Changes to These Terms

The Grandin may update these Terms from time to time. The current version will be posted on our website and will apply prospectively to transactions and activities occurring after the effective date, unless otherwise required by law.

18. Governing Law

These Terms shall be governed by the laws of the State of Virginia without regard to its conflict-of-law principles, except to the extent federal law applies.

Any dispute arising from these Terms or a patron's use of the venue shall be handled in accordance with applicable law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will fully remain in effect permitted by law.

20. Contact

Questions regarding these Terms may be directed to:

Grandin Theatre Foundation
1310 Grandin Road SW, Roanoke, VA   24015
540-345-6377
info@grandintheatre.com
www.grandintheatre.com

Last Updated: September 2026