Q: Is your theatre disability accessible?
A: We do not have an elevator, but two of our theatres are located downstairs and are disability accessible. Please call if you have a question about which movie your floor is on. The downstairs theatre rooms are the “main” theatre room, and the “screening room.”
Q: Does the Grandin have hearing assisted devices?
A: The Grandin Theatre utilizes a limited number of Doremi hearing assisted devices with accompanying headsets for improved listening potential for individual patrons with diminished hearing capacity. However, not all films shown at the Theatre are formatted to be compatible with listening devices, and in fact, most are not. To find out if a specific film is hearing assisted through our system, we strongly encourage you to call us in advance at our main office number, 540-345-6377.
Q: Why are the movie times sometimes different on Google or in the newspaper?
A: We are sorry for this inconvenience. At times, the local newspaper and/or Google will print our screening times incorrectly. Please always check the Grandin website for correct movie times.
Q: Do you accept credit cards?
A: Yes, the Grandin accepts Discover, Mastercard, and Visa, but not American Express.
Q: Are free movie passes and Star Cards accepted for all movies?
A: Unless the specific movie event page states "*Gift Passes are not accepted for this film until____", or it is special event, function or screening that has an specific price attached to the event, all movie passes and Star Cards are accepted for all "Now Playing" movie screenings.