Q: Is your theatre disability accessible?

A: We do not have an elevator, but Main Theatre and Screening Room located downstairs are disability accessible. The entire Main Floor including bathrooms are accessbile. Please call if you have a question about which movie your floor is on.

Q: Does the Grandin have hearing and visually assisted devices?

A: The Grandin Theatre four (4) hearing assisted devices with accompanying headsets for improved listening potential for individual patrons with diminished hearing capacity. We also have four (4) caption abled glasses for the visually impaired. However, not all films shown at the Theatre are formatted to be compatible with listening/visual assist devices, and in fact, it is usually first run new releases that ARE. To find out if a specific film is hearing assisted through our system, we strongly encourage you check each webpage for each film to see it annotated in the film information, or to call us in advance at our main office number, 540-345-6377.

Q: Why are the movie times sometimes different on Google or on Fandango?

A: We are sorry for this inconvenience. At times, the Fandango and/or Google will print our screening times incorrectly. We have no control over this. Please always check the Grandin website for correct movie times.

Q: Do you accept credit cards?

A: Yes, the Grandin accepts Discover, Mastercard, Visa, and American Express.

Q: Are free movie passes and Star Cards accepted for all movies?

A: Unless the specific movie event page states "*Gift Passes are not accepted for this film until____", or it is concert, rental event, function or screening that has one specific price attached to the event, all movie passes and Star Cards are accepted for all "Now Playing" movie screenings. This includes first run new releases as well as second run series offering that are ticket admission based.